Help from Ziro
When your staff hit a problem, they open Help and report it right there. The ticket carries the technical details support needs, and the reporter can review and remove any of them first. Ziro's support team works to the deadlines in your support plan, and looks at company data only with your administrator's permission.
Thao gets an error while saving a payslip. She presses Report a problem on this screen, types one sentence and says whether it affects only her, her department or the whole company. The screenshot already has personal fields blurred, and she can blur more.
To find the cause, a support agent needs to see a payroll run. They send a request with a reason and a four-hour window. Your administrator approves it on the phone, and every view shows on the ticket and in your company's audit trail.
People who link their Zalo account get a message when their ticket is answered and can reply from Zalo. Response deadlines count working hours and Vietnamese public holidays, following the support plan your company chose.
A new starter does not know how to request leave. The help centre has guides by app and by role, searchable in Vietnamese. If the answer is not there, they open a ticket from that same page.
No. It is how your staff get help from Ziro while using the software. To manage your own customers, use the CRM app.
The current screen, the app version, the latest requests with their result codes and the latest browser errors. The reporter can untick any item before sending.
No. They must send a request tied to a ticket, your administrator approves it, and access closes when the window ends. Every view is written to your company's audit trail.
Leave your details and we will call you within one working day to set a time. The demo takes about 30 minutes and focuses on the departments you care about.
Or email us: [email protected]
